Q & A
Orders & Shipping
How much does the shipping cost?
Within Germany, shipping is free of charge for all orders over 60€. Under 60€ the shipment costs 4.90€. More information about international shipping can be found here
Which shipping provider do you send your packages with?
We ship with DHL, UPS and DPD.
Where do you ship?
We ship worldwide. For information about shipment please click here
When can I expect to recieve my order?
Our process time is around 1-3 days. Once your order is on its way, you'll receive a shipping confirmation email with a tracking number. Delievery time depends on the carrier, but normally takes 2-5 days in Germany, 3-7 days in Austrial and Switzerland, around 15 days within Europe and 20 days worldwide.
Is it possible to change my order?
Send us a mail to firstname.lastname@example.org
Although we can not give guarantee, we will most definitely see what we can do. At times it is still possible to make changes to an order, if it has not left our studio yet.
Exchanges & Returns
Are returns/exchanges possible?
Don't worry, of course we understand that at times an order will not be the perfect fit. If something doesn't fit well or does not meet your expectations, you can return it within 14 days of receiving it. Please feel free to have a look at our page all about this topic to find out more here
Are returns free of charge?
Exchange are for free for order inside Germany. For outside Germany exchange we are recommend to replace a new order.
Please note that sale items are excluded from free exchange. For the exchange of sale items, we recommend that you send us the items as a return and place a new order.
For return: we are not able to cover the return fee since we are an independent company. We will need to charge you 6€ for the return for orders inside Germany, or you can send the item(s) back to us with the shipping provider of your choice to the following address:
boochen Studio, Gustav Adolf-Str. 24, Im Hinterhof, 30167 Hannover
What are the conditions for a return?
The item must be returned within 14 days of receipt and in its original condition.
Of course you are allowed to try on the products as long as you do not remove the labels and the hygiene seal.
How do I return/exchange a product?
For exchange: just click on the link to our returns portal at the bottom of the tracking email. Follow the instructions and that's it. Easy and free of charge. Can't find the link? Here it is: Returns Portal
For return: we charge a return fee of 6€ if you want to use our return portal. Or send the package back to us with a courier of your choice to the following address:
boochen Studio, Gustav Adolf-Str. 24, Im Hinterhof, 30167 Hannover
We will refund you or send you the exchanged items as soon as we receive your return.
Please make sure that returns must be made within 14 days in the original condition with all tags. Please also note that no free returns are allowed on SALE products.
How long does it take until the return has been fully processed?
Once your order has arrived in our studio it will take us 3-5 workdays to process the return. So, if everything is alright with the items you'll be recieving you money back in the same form that you placed your purchase with in 14 Days
Can I return items from several orders in one parcel?
Of course, in fact we would like to encourage you to do so, as it will be more eco-friendly. It would be great if you could note which items belong to which order on your return slip, so we have an easier time processing the returns.
Product Information & Care
What sizes do you offer?
Our products range from XS to XXL.
How do I find the best size for me?
We've prepared a size guide to make it a little easiert to figure out which size might fit you best. Click here
How do I find the best style for me?
We offer different swimwear shapes that all have slightly different properties. To make sure, that the item you chose fits your personal requirements you can have a look at our bikini guide, where we list each of our styles and explain their individual features. Click here
What if I can't decide between two styles/prints/sizes?
If you aren't able to decide on one item, it of course is no problem to order several variations and send back what you do not wish to keep. However, we'd like to encourage you to think about this carefully and to consider the CO2 emissions as well as the aditional workload for us and the carriers when items are sent back and forth. But we're sure you'll make a smart decision.
What are your products made of?
Our swim- and sportswear is made 81% recycled polyester 19% elastane.
What is special about the fabric you use?
Our fabric consists of sustainably sourced fibers, recycled from waste. Additionally the composition of our fabric makes it very durable and resistant to salt water, sunscreen, chlorine and UV light.
What is the best way to wash your items?
To enjoy your swim- or sportswear for the longest possible time, we recommend hand washing it with cold water and without detergent.
However, if you do wish to wash it with detergent, we advise you to use a mild and eco-friendly product. Washing our items in the washing machine is also possible, but it is best to do so on a gentle setting. Additionally we advise the use of a anti-microplastic washing bag. You can find a great and trustworthy washing bag by guppy friend in our shop
Sustainability & Manufacturing
Where are your items produced?
We team up with a small studio in Hefei, China where we have our items produced under fair conditions and SA80001 Standard.
How do you assure fair working conditions?
Since the studio we work together with doesn´t have a huge amount of workers (around 15), it is easier to take care of and to provide for every one of them. Each worker has a face and a voice, too. The studio pays a wage higher than the average in the area and has reasonable working hours. Lunchtime is important, just as finishing time is. Aditionally boochens founder Jing - from China herself - is able to assure a smoothe comunication, skipping the language barrier.
What certificated have you recieved considering your social and ecological sustainability?
We were in the 2020 selection for the green product award.In 2021 we were in the running for Europes most renowned Award in the area of sustainability the "Deutscher Nachhaltigkeitspreis" in the cathegory design.
Our fabrics are under global recycle standard 4.0 certificated and our partner manufacture is SA80001 certificated.
How do you assure sustainable packaging?
We use acid-free paper for our packages such as gift paper and hygienic stickers, printed with soy-based inks.
Our ziplock bag is made from a combination of PBAT, a bio-based polymer that is compostable, and PLA which is made up of plant materials such as regular ﬁeld corn and wheat straw. Which can be reused many times and suitable for composting even at home.
In ambition to further reduce our environmental impact we introduced the REUSE campaign in 2020 where we reuse the cardbord boxes that you send back to us with your returns or exchanges.
Are your products vegan?
Yes, all boochen products are vegan.
Where is the boochen headquarter?
Our studio is based in Hanover, Germany. This is the home of the boochen team and the city where Jing, the founder of boochen did her degree in fashion design. Haven't been to Hanover, we think it's worth a visit!
What is boochens philosophy?
"boo" is short for blue ocean obsessed. That describes us pretty well! Ocean lovers through and through. The end of the word -chen is a german word ending used to describe something or someone cute and lovely. Combining these terms summs up our core values in one word "boochen"! A design philosphy that creates something that is not only good for the people wearing it, but also good for the planet.
Are you looking for collaboration partners/influencers/retailers?
We are always happy to hear from you! No matter whether you are a sustainable brand that is keen on a collaboration, an influencer that would like to work with our products or a retailer interested in selling boochen items. Simply reach out to email@example.com and we'll get back to you as soon as possible.
Who can I ask if I have a question?
Cooperation / general inquiries: firstname.lastname@example.org
Customers services / questions: email@example.com
Or simply enter your question/comment here